BNR Solutions

Training & Workshops

Practical training built for hospitality teams.

Understanding psychosocial risk shouldn't require a law degree. Our workshops are designed specifically for hospitality operators — plain language, real examples, and content your team can actually use.

Why training matters in hospitality

Hospitality has some of the highest rates of psychosocial risk of any industry — high job demands, emotional labour, shift work, casual employment, and customer-facing pressure are all recognised hazards under the code of practice. The code requires employers to do something about them. Training is one of the most practical ways to start — it builds awareness, creates a shared language, and gives your team the tools to recognise and respond to risks before they become problems.

01

Manager Essentials

For venue owners, managers, and supervisorsHalf day (approx. 3 hours)

Designed for the people responsible for running a venue day-to-day. This workshop covers what the psychosocial risk code of practice requires of you as an employer, how to identify the hazards most common in hospitality settings, and what practical steps you can take to manage them. No prior knowledge needed.

What psychosocial risk is — and what it isn't
Your obligations under the code of practice
Common hazards in hospitality: what to look for
How to assess and prioritise risks in your venue
Practical controls that actually work in a hospitality setting
How to have difficult conversations with your team

On-site at your venue or online via video call

Manager Essentials
01
02

Team Awareness

For front-of-house, back-of-house, and all venue staff1–1.5 hours

A shorter, accessible session for your whole team. This workshop helps staff understand what psychosocial hazards are, why they matter, and how to raise concerns if something doesn't feel right. It's designed to complement the Manager Essentials workshop and build a shared understanding across your venue.

What psychosocial hazards look like in everyday work
Why the code of practice exists and what it means for staff
How to recognise when something is a risk — not just a bad day
How to raise concerns and what happens when you do
Looking out for yourself and your colleagues

On-site at your venue, online, or as part of a team meeting

Team Awareness
02

How it works

Flexible delivery to fit your roster

On-site at your venue

I come to you. Sessions can be scheduled around your opening hours — before service, between shifts, or on a closed day.

Online via video call

Delivered over Zoom or Teams. Works well for smaller teams or venues where getting everyone in the same room is difficult.

Combined with advice

Training can be paired with a one-on-one advice session — useful if you want to understand your specific obligations before bringing the team together.

Ready to book a workshop?

Get in touch to discuss your venue, your team size, and what format would work best. I'll put together something that fits.

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